# Launch Your Career: PT TIKI Karawang Utama is Hiring a Customer Service Representative
Are you searching for an exciting opportunity to build a professional career with one of Indonesia’s most established logistics leaders? PT Citra Van Titipan Kilat (TIKI) is currently expanding its dynamic team in Karawang. Recognized for more than five decades of excellence, TIKI operates an extensive nationwide network boasting 69 major cities, over 500 representative offices, 3,200 retail outlets, and a dedicated workforce of 12,000 professionals. Driven by the philosophy "Paketmu Duniaku," the company continually adapts to serve diverse generations with reliable and secure delivery solutions. If you possess a passion for helping others and exceptional communication skills, this role offers the perfect platform to grow professionally.
## Job Overview: Customer Service Role at TIKI Karawang
As a Customer Service representative at TIKI Karawang Utama, you will serve as the primary brand ambassador for the company. Your daily responsibilities will revolve around delivering exceptional support and ensuring every client interaction reflects the brand's commitment to quality and trustworthiness.
Key Responsibilities
* Maintain a positive, empathetic, and professional demeanor toward all customers at all times.
* Receive, investigate, and effectively resolve customer inquiries and complaints.
* Develop a comprehensive understanding of all TIKI shipping products and services to accurately answer client questions.
* Drive customer satisfaction and deliver high-level professional assistance across various communication channels.
## Candidate Qualifications and Requirements
To ensure a seamless fit for this customer-facing position, applicants must meet specific criteria established by the human resources department.
Basic Requirements
* Gender: Female applicants only.
* Age: Between 18 and 25 years old.
* Residency: Must currently reside in Karawang.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Basic computer literacy and proficiency in operating standard office tools.
* Soft Skills: Highly communicative, proactive, and solution-oriented mindset.
## How to Apply for the TIKI Karawang Customer Service Position
If you match the qualifications outlined above and are ready to take the next step in your professional journey, you are encouraged to submit your application promptly.
* Required Documents: Comprehensive CV and formal application letter.
* Submission Method: Send via email to [email protected]
Email Subject Format: `[Your Full Name] _ Customer Service` (Example: Siti Rahma _ Customer Service*)
Important Recruitment Notice
Be aware of fraudulent recruitment scams. PT TIKI Karawang Utama strictly enforces a zero-fee policy. The entire recruitment process is completely free of charge, and candidates will never be asked to cover any expenses related to interviews, training, or administrative processing.