# Career Opportunities at PT Infomedia Nusantara: Join the Telkom Group Excellence
PT Infomedia Nusantara stands as a cornerstone of the Telkom Group, serving as a vital bridge between business entities and telecommunications consumers across Indonesia. Since its inception in 1975, the company has evolved from a pioneering telephone directory provider into a multifaceted leader in the media, publishing, and customer service sectors. With a strategic ownership structure shared between Telkom (51%) and Multimedia Nusantara (49%), the organization continues to innovate, currently operating through three primary business pillars to meet the growing demands of the digital era.
As the company expands its operations to uphold the highest standards of service, PT Infomedia Nusantara is actively inviting highly motivated professionals to join its team. This is a premier opportunity for ambitious individuals to build a rewarding career within one of Indonesia’s most stable and influential corporate groups.
## Current Opening: Customer Service Representative (CSR)
The role of a Customer Service Representative is critical to maintaining the reputation and service quality of Telkomsel. We are seeking candidates who are not only technically proficient but also passionate about providing seamless customer experiences.
Key Responsibilities
As a CSR, your daily impact will involve high-level interaction with our clients. Your primary duties include:
* Service Excellence: Providing comprehensive information, addressing inquiries, and resolving complaints regarding Telkomsel’s suite of services.
* Issue Resolution: Managing the escalation of complex customer issues that require intervention from the Service Operation Support team, ensuring all tickets are processed accurately through designated systems.
* Data Management: Identifying and documenting the specific needs or concerns of walk-in customers at GraPARI locations, utilizing the internal reporting platforms established by Telkomsel.
Candidate Requirements
To ensure our team delivers the best possible support, we are looking for candidates who meet the following professional criteria:
1. Educational Background: A minimum of a Diploma (D3) degree from an accredited institution.
2. Academic Achievement: A minimum GPA of 2.75 for graduates of public universities (PTN) or 3.00 for graduates of private universities (PTS).
3. Communication Skills: Exceptional verbal and written communication abilities, including proficiency in English.
4. Customer-Centric Mindset: A natural aptitude for solving problems with a professional, customer-oriented approach.
5. Collaboration: The ability to function effectively both as an independent contributor and as a cooperative team member.
6. Local Residency: Preference will be given to candidates residing in the city or regency where the position is located.
## Why Build Your Career with PT Infomedia Nusantara?
Joining the Telkom Group family offers more than just a job; it provides a platform for long-term professional development. Employees at PT Infomedia Nusantara benefit from a dynamic work environment, exposure to industry-leading telecommunications practices, and the stability that comes with working for a national leader. If you are ready to take the next step in your career and contribute to a company that connects millions, we encourage you to apply and become part of our journey toward excellence.