# Driving Business Excellence Through Strategic BPO Solutions: Join PT Telmark Integrasi Indonesia
In today’s fast-paced corporate landscape, the ability to focus on core growth strategies while delegating operational burdens is a definitive competitive advantage. Since its inception in 2016, PT Telmark Integrasi Indonesia has established itself as one of the fastest-growing Business Process Outsourcing (BPO) firms in the country. As a proud member of Quiros Networks, we provide comprehensive end-to-end management for non-core business processes, enabling our partners to scale with efficiency and precision.
## Why Choose PT Telmark Integrasi Indonesia?
We bridge the gap between organizational goals and operational execution. By combining a highly skilled professional workforce with cutting-edge technology and seamless system integration, we ensure that every outsourced function is handled with reliability and expertise. Our core service pillars include:
* Strategic Collections Management
* Customer Service Excellence
* Dynamic Telemarketing Solutions
* Precision Televerification and Telesurvey Services
Our mission is simple: to manage the details so you can focus on the big picture. We are currently expanding our professional team in Yogyakarta and are seeking high-performing individuals to fill the following key roles.
## Current Career Opportunities
1. Team Leader: Desk Collection
We are looking for an experienced leader to oversee our collection operations and drive high-impact results for our clients.
* Supervise and lead the Desk Collection team to ensure performance targets are met consistently.
* Coordinate all daily operational activities within the collection department.
* Provide ongoing monitoring, mentorship, and coaching to individual agents to elevate team performance.
* Generate comprehensive reports regarding team progress and achievement metrics.
* Minimum Diploma (D3) or Bachelor’s (S1) degree holder.
* At least 1 year of proven leadership experience in collection, preferably within the Fintech or Banking sectors.
* Substantial experience in late-bucket or recovery-stage collection.
* Advanced proficiency in Microsoft Office, with a specific focus on Excel.
* Strong analytical thinking and exceptional communication skills.
* Must be willing to work in Yogyakarta; local residents are highly encouraged to apply.
2. Agent: Desk Collection
If you are a driven individual with a knack for communication and problem-solving, this role offers the perfect environment to grow your career.
* Manage outreach to customers regarding loan repayments via telephone and digital messaging.
* Address customer inquiries regarding payment methods and collection processes.
* Deliver clear, accurate information regarding payment policies and contractual terms.
* Analyze payment data to offer educational insights to customers with outstanding balances.
* Provide professional guidance and solutions for payment disputes and repayment issues.
* Minimum High School (SMA/SMK) education.
* Proven ability to communicate effectively and negotiate successful outcomes.
* Strong analytical and critical thinking skills.
* Comfortable working in a fast-paced, target-oriented environment.
* Proficiency in utilizing computer software and digital communication tools.
* A minimum of 3 months of relevant experience as a Desk Collection Agent.
## Join Our Team
If you are ready to take the next step in your professional journey and contribute to our commitment to excellence, we invite you to apply. Please submit your updated CV and cover letter to [email protected].