# Sinar Mas Land: Shaping Indonesia’s Urban Landscape and Career Opportunities
As one of Indonesia’s preeminent property developers, Sinar Mas Land has spent decades redefining the nation’s infrastructure and urban lifestyle. A core entity within the Duta Pertiwi network, the company has consistently demonstrated a commitment to innovation, transforming the real estate sector through groundbreaking residential, commercial, and industrial developments.
## A Legacy of Innovation and Urban Development
Since its inception in 1987, Sinar Mas Land has moved beyond traditional construction to pioneer creative urban solutions. The company’s crowning achievement, Bumi Serpong Damai (BSD City), began development in 1989 and has since evolved into Indonesia’s most successful integrated township. Today, BSD City stands as a testament to the company’s vision, boasting one of the highest market capitalizations on the Indonesia Stock Exchange.
Beyond master-planned cities, the company revolutionized the retail landscape through the International Trade Center (ITC) concept. By mastering the strategy of strata-title retail spaces, Sinar Mas Land successfully scaled the ITC model from a single bustling Jakarta location to nearly every major city across the archipelago.
## Join Our Team: Customer Service Coordinator (BSD)
Sinar Mas Land is currently seeking a highly motivated and skilled professional to join our team in BSD City as a Customer Service Coordinator. This role is pivotal in maintaining the high service standards that define our reputation.
Key Responsibilities
* Operational Oversight: Manage day-to-day customer service functions to ensure excellence and satisfaction.
* Complaint Resolution: Act as a central point of contact for customer feedback, coordinating with relevant departments to implement swift, effective solutions.
* SLA Management: Monitor customer transactions and ensure all resolutions align with established Service Level Agreements (SLA) and internal Standard Operating Procedures (SOPs).
* Performance Reporting: Track and analyze key performance metrics to generate actionable insights for continuous service improvement.
Essential Qualifications
* Education: Bachelor’s degree in Communication, Management, Business Administration, or a related discipline.
* Experience: At least 2–3 years of professional experience in customer service or hospitality, with a minimum of 1 year in a supervisory or leadership capacity.
* Industry Knowledge: Previous experience in the property sector, particularly in Customer Relations (CR) or Tenant Relations (TR), is highly advantageous.
* Skills: Exceptional written and oral communication skills in English, combined with strong interpersonal, problem-solving, and team management capabilities.
* Technical Proficiency: Strong command of the Microsoft Office suite.
* Location: Candidates must be willing to be based in BSD City.
## Recruitment Transparency Notice
Sinar Mas Land upholds the highest standards of integrity in all hiring processes. Please be advised that the company never requests payment or monetary fees from applicants at any stage of the recruitment process. We urge all candidates to remain vigilant against fraudulent activities or unauthorized recruitment offers conducted in the name of the company. Only candidates who meet the specified qualifications and progress through our official selection process will be considered for this position.