# Career Opportunity: Customer Service Store Supervisor in Mataram
PT. Mitracomm Ekasarana, a distinguished subsidiary of the Phintraco Group, has been a pillar of industry excellence since its establishment in 1999. We specialize in delivering comprehensive contact center solutions, ranging from professional outsourcing and business process management to advanced training and educational development. Backed by our ISO 9001:2008 certification and a dedicated team of seasoned experts, we are committed to driving operational success for our partners through agile and high-impact service delivery.
Currently, we are seeking an urgent addition to our leadership team for the role of Customer Service Store Supervisor based in Mataram.
## Core Responsibilities
As a Supervisor, you will be the backbone of our store operations, ensuring that both our staff and customers receive top-tier support. Your daily mandates include:
* Operational Oversight: Managing daily store activities to ensure seamless workflows and adherence to premium service standards.
* Team Development: Providing consistent training, mentorship, and motivation to our Customer Service Representatives to ensure high morale and peak performance.
* Performance Management: Conducting regular evaluations, delivering constructive feedback, and analyzing service data to generate actionable performance reports.
* Conflict Resolution: Taking ownership of complex customer inquiries and resolving escalated issues with professionalism and efficiency.
* Strategic Improvement: Identifying unique opportunities to refine and enhance the overall customer experience.
## Candidate Requirements
To excel in this role, we are looking for candidates who demonstrate leadership, resilience, and a customer-centric mindset:
1. Educational Background: Minimum Diploma (D3) degree in any field.
2. Professional Experience: At least 1 year of proven experience in a Team Leader or Supervisor capacity, specifically within Customer Service or the retail sector.
3. Target-Oriented: A demonstrated ability to meet and exceed operational KPIs and performance targets.
4. Industry Knowledge: Preference will be given to candidates with prior experience in retail stores, mobile gadgets, or telecommunications providers.
5. Location: Willingness and ability to be based in Mataram.
## How to Apply
We invite qualified professionals who are ready to take the next step in their career to join our growing team. If you meet the qualifications above, please submit your application through the following channels:
* Email Application: Send your updated CV and cover letter to [email protected] with the subject line "CS Store Supervisor - Mataram."
* Online Submission: Please follow our official application portal guidelines for digital submission.
Join PT. Mitracomm Ekasarana today and contribute your expertise to a company that values innovation, professional growth, and superior service excellence.