# Kickstart Your Esports Career: PT Monster Entertainment Indonesia (Moonton) is Hiring!
The gaming industry is no longer just a hobby; it is a booming global powerhouse offering incredible career trajectories for passionate individuals. If you have ever wanted to turn your love for gaming into a thriving profession, here is your golden opportunity. PT Monster Entertainment Indonesia, operating as the official local branch of Shanghai Moonton Technology Co., Ltd., is expanding its dynamic team.
Known globally as the creative force behind Mobile Legends: Bang Bang—the definitive 5v5 MOBA masterpiece that dominates Southeast Asia and anchors prestigious events like the SEA Games and the President's Cup—Moonton is pioneering the future of competitive gaming and interactive entertainment.
Are you ready to make your mark on the esports landscape? Moonton Indonesia is actively seeking enthusiastic talent to fill a key role in their operations.
## Open Position: Customer Service Agent
Moonton is looking for a dedicated and user-focused professional to join their frontline support team. In this role, you will act as a vital bridge between the millions of passionate gamers and the development operations.
Key Responsibilities
* Player Support & Advocacy: Handle incoming inquiries, resolve player grievances professionally, and carefully log constructive feedback across various active projects.
* Operational Optimization: Collaborate closely with the operations department by presenting actionable suggestions, tracking unresolved issues, and helping fine-tune game performance to boost overall operational metrics.
* Team Leadership: Oversee and manage moderator teams efficiently to maintain a positive community environment.
* Cross-Functional Duties: Handle additional responsibilities and special projects as assigned by supervisory leadership.
Ideal Candidate Qualifications
* Experience Level: Fresh graduates eager to dive into the tech and gaming sectors are strongly encouraged to apply.
Gaming Affinity: A genuine passion for video games, a deep understanding of gamer psychology and habits, and a strong desire to build a long-term career within the gaming industry. (Note: Active players of Mobile Legends: Bang Bang or those with broad gaming experience hold a distinct advantage).*
* Communication Skills: Complete fluency in both English and Indonesian, with additional proficiency in Malay or Tagalog considered a significant bonus.
* Soft Skills: Exceptional teamwork capabilities, a proactive work ethic, unwavering professional ethics, and the mental resilience to thrive in a fast-paced, high-pressure environment.
## Unmatched Perks and Benefits at Moonton
Working at Moonton goes far beyond a standard 9-to-5 job. The company fosters an innovative, inclusive culture and rewards its team members with a robust compensation package designed to support both professional growth and personal well-being.
* Work-Life Integration: Enjoy flexible working hours in a convenient, easily accessible office location.
* Daily Sustenance: Complimentary on-site daily meals, endless pantry snacks, and refreshing afternoon tea sessions.
* Exclusive Perks: Unlock exclusive in-game rewards and special game-themed merchandise during company events and major festivals.
* Health and Wellness: Comprehensive medical coverage alongside dedicated mental health and wellness initiatives.
Professional Development: Accelerate your onboarding through structured mentorship programs, continuous learning opportunities via MOONTON Talks*, and clear career promotion pathways.
* Culture and Community: Collaborate daily with a dynamic, multicultural global team, participate in regular team-building activities, and unwind during annual company trips and seasonal celebrations.
* Financial Incentives: Earn competitive compensation backed by an attractive bonus structure.
## How to Apply
If you possess the drive, enthusiasm, and dedication to shape the future of mobile esports, Moonton wants to hear from you.
Send your updated curriculum vitae (CV) directly to [email protected] and ensure you use the exact subject line: Indonesian Customer Service Agent.
Take the leap today, and let’s create extraordinary gaming experiences together!